The health and safety of spectators and staff remain the game’s first priority. Ahead of all matches, we will provide updates on health and safety measures and, if applicable, the process for refunds and/or other options available to ticket purchasers.
Please note, that NO tickets are sold on a sale or return basis. We will not be refunding the cost of tickets due to non-attendance of any events, cricket or otherwise.
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: 10 overs or less of the headline match of the day because of adverse weather conditions and no result is obtained - a full refund. 10.1 overs to 20 overs are played and no result is obtained - a 50% refund. In no other circumstances can money be refunded.
Please note that there is a variation to this policy for knock-out fixtures, where a reserve day is in operation. Tickets remain valid for the reserve day, but there is no refund should you not be able to attend the reserve day. On the reserve day, the standard refund policy will be in operation as detailed above.
No refund will be given to Blast Pass holders if only one match is abandoned with no result obtained after 20 overs or less. However, a refund will be given at the end of the season - £10 per match abandoned with no result obtained after 20 overs or less for £60 Blast Pass buyers and £12.50 per match for £75 Blast Pass buyers thereafter.
If play is restricted or does not take place at the ground on the scheduled day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being: (a) 15 overs or less because of adverse weather conditions and no result is obtained - a full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions and no result is obtained - a 50% refund. In no other circumstances can money be refunded.
Please note that the ticket is purchased on the basis of known teams, format, venue and a provisional date. The date of the match may change. If that occurs, the new date will be communicated and you will be given two weeks in which to request a refund should you no longer wish to attend. Your registered email address will be used to contact you for this purpose. If your contact details change then you must inform us at tickets@glamorgancricket.co.uk or you may miss your opportunity to claim a refund. In addition, please be sure to read the standard ticketing T&Cs as detailed in the ECB’s Major Match Day Refund Scheme which are also in place to protect your purchase should there be any cancellation of matches or a requirement to restrict entry.
We reserve the right to cancel your ticket(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your ticket(s) in such circumstances, you will be eligible for a refund of the face value of the ticket(s) (which shall not include any initial booking / administration fee, if applicable, which shall be non-refundable). We have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue result in a requirement to cancel a proportion of tickets.
If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non-admittance of spectators OR zero to 10 overs are played of the only or last match of the day and no result is obtained - a full refund; (b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained - a 50% refund. In no other circumstances can money be refunded. In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by Glamorgan County Cricket Club to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to:
Refunds DepartmentGlamorgan County Cricket ClubSophia GardensCardiffCF11 9XR
within 28 days of the Match date. For refund queries, email tickets@glamorgancricket.co.uk or telephone 02920 419311. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the receipt of the claim for your refund to be processed.
Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value. Please see www.ecb.co.uk/toutsout for full re-sale/refund policy. All tickets are issued by or on behalf of Glamorgan County Cricket Club. Each Ticket is and shall remain at all times the property of Glamorgan County Cricket Club.
No person who is subject to a life ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC Member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on the day of the match shall be liable to immediate removal from the ground.
Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation. All ground regulations apply.
Ticket refunds will be processed automatically within 28 days of the weather-affected match in question.
The cost of your tickets will be refunded to the credit/debit card on which you made the purchase. If this is not possible or doesn't apply, a cheque for the relevant amount will be raised and sent to you by post.
If you have purchased tickets in person on the day of the weather-affected match, please return them in person, along with your name and address to the Club’s Reception area (entry via Gate 5) or post them to:
Refunds DepartmentGlamorgan CricketSophia GardensCardiffCF11 9XR
Should we be offering ticket exchanges, as well as refunds, we will be in touch with you to outline the details of the scheme.
There is no maximum number of tickets per person / organisation that can be purchased, unless otherwise stipulated via official correspondence by Glamorgan County Cricket Club (the 'Club'). The Club reserves the right to refuse the sale of tickets to individuals or agencies. Please adhere to the published ticket limits. Orders exceeding the ticket limit can be cancelled by the Club without notification. This includes orders having the same name, billing address or credit/debit card. In addition, any attempt to re-sell tickets on auction sites or similar e.g. eBay; will result in the cancellation of said order with no refund given.
Payment may be made using a credit or debit card only. The name of the cardholder and home billing address to which the card is registered must be supplied.
If the tickets you have requested are unavailable, we will automatically allocate alternative tickets at an equal or lesser value, subject to availability. No further communication will be made once tickets or stands are sold out.
All postal orders will be sent out via second class post to mainland UK addresses only. The Club does not accept responsibility for tickets once they have been delivered to the specified address for that order. Tickets will be dispatched approximately 4 - 6 weeks before the date of each game.
No duplicate tickets will be issued under any circumstances whatsoever. Should the Club need to replace a ticket for any reason, an alternate seat at an equal or greater value will be provided, subject to an administration charge.
Tickets shall not be resold or transferred, save as mentioned in point 8 below, and shall not be purchased or obtained from or through any person, commercial agent, company or otherwise than directly by the applicant from the England and Wales Cricket Board (the 'ECB'), the Club or its authorised agent. Any tickets advertised for sale will be void with no refund given.
If more than one ticket is issued to an applicant, those tickets may be used only by the applicant and the person(s) intending to accompany that applicant to and at the Event. The provision of such ticket by an applicant to such person without payment shall not contravene point 6 above.
Tickets are issued subject to Ground Regulations (the 'Regulations') established by the ECB and the Club. The ECB and the Club shall be entitled to refuse admission to any ticket holder in reasonable circumstances and shall give written reasons if requested. A copy of the full Regulations currently in force is available upon request from the Club and is on display at the entrances to Sophia Gardens Cardiff.
Any ticket obtained in breach of these Terms and Conditions of Sale (the 'Conditions') shall be void and all rights conferred or evidenced by such ticket shall be nullified. Any person seeking to use a ticket obtained in breach of these Conditions in order to gain or provide entry to or remain at the Event will be a trespasser and will be ejected and liable to legal action.
Please note that the use of any cameras, mobile phones, computers and other electronic equipment for the recording, transmission or communication of match details, statistics, images etc is not permitted other than with the proper accreditation.
All spectators will be subjected to a search as a condition of entry. The Club strictly prohibits the importation of alcohol, cans, glass bottles or containers, sharp implements, all musical instruments, horns, offensive weapons or any item deemed to have safety implications into the stadium. Plastic containers are authorised provided the caps have been removed. All animals are prohibited.
Foul or abusive language or behaviour, entry onto the field of play at any time and the throwing of any article will not be tolerated and the Club reserves the right to eject spectators who are in breach of these Regulations.
The purchaser agrees to abide by these Conditions and the Regulations at all times. The Club reserves the right to cancel your booking without notification if in the past you have defaulted on any payments or contravened any of these Conditions.
Tickets remain the property of the ECB at all times.
The ECB and the Club reserves the right to change these Conditions. Where such change materially affects the rights of the purchaser, the purchaser will have the right to a full refund.
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