We look forward to welcoming you to Sophia Gardens Cardiff, full details of the services and facilities we offer are outlined in our access statement.
There are three accessible entrances to Sophia Gardens Cardiff via Gate Two, Gate Four and Gate Five. All access entrances listed above are on a level surface with either tarmac or a briquette surface. The accessible entrance will be event-dependent, so it is advised to check when booking which entrance would be best suited to requirements.
Our Disability Liaison Officer will be able to assist prior to your phone call or email firstname.lastname@example.org if you have any queries. On your arrival on-site stewards will be on hand to assist where required.
Accessible viewing areas are located in different areas around the stadium. These include:• In front of the CM.com Stand• In front of the Members' Stand• Elevated viewing platform at the back of the Castell Howell Stand – access via lift.
There are no specific areas of the ground that facilitate access for the ambulant disabled, however, there are lots of seats which can be accessed easily by those persons using crutches, sticks or walking frames. Please call 02930 419311 for more information before you book your tickets.
A number of accessible parking bays are available for every match day on a reservation basis and are allocated by application. Allocation of accessible parking bays will be addressed on an event-by-event basis. Please ensure your request is submitted within 5 working days of the fixture, to allow enough time for passes to be sent to you in the post. Guests wishing to use this facility are requested to be parked 60 minutes in advance of an event and required to stay in place until 30 minutes of the final ball for health and safety reasons. This may differ depending on event type.
A drop off point close to the stadium can be arranged on request. For more information please contact reception on 02920 409380 or alternatively email email@example.com
Toilet facilities for disabled spectators are all easily accessible around the ground. All toilets have been secured via the use of Radar key to prevent misuse. A number of stewards and our main reception hold Radar keys if required and will be on hand to assist.
For further information on Radar keys, please visit www.radar.org.uk
We now have a Changing Places Toilet located on the Castell Howell concourse.
Refreshment facilities will be available on all match days held at the stadium but locations and vendors may differ from event to event, depending on crowd numbers and availability.
For Sophia Gardens-controlled events, each disabled spectator will pay the full price for tickets with one companion (if required) admitted for free. Where control over the availability of event tickets does not reside with Sophia Gardens Cardiff, the pricing policy will be managed by the event promoter.
Our dedicated team of stewards work tirelessly to provide a warm Welsh welcome and will be pleased to assist disabled spectators with any queries they may have when visiting the Stadium.
Evacuation procedures for the Stadium are in place and managed by the Safety Officer and match day stewards in the event of an evacuation being necessary. Procedures are in place to assist disabled spectators and we kindly request that the directions of the stewards are followed at all times.
We welcome assistance dogs. Water bowls can be provided if required and the dog spend area is located on the back lawn of Thatchers Pavilion.
The Stadium has a limited number of wheelchairs on site to provide easy, escorted access to seats.
Stadium wheelchairs cannot be pre-booked or booked for the whole event as they must be available to use at all times. Spectators wishing to hire wheelchairs in Cardiff can do so via the local Shopability.