Glamorgan County Cricket Club are looking to recruit Hospitality Box Waiting staff to join the Hospitality and Events department at the SWALEC Stadium.
Our Hospitality Boxes are very busy on match days, so Box Waiting experience or working in a VIP or client led environment is very desirable. However, a positive can do attitude and a confident personality is essential.
Applicants must be efficient and must be able to work well under pressure serving our high profile guests.
The purpose of the job is to serve our customers predominately on match days but other plate waiting work will be available. You must prioritise on providing excellent customer service whilst having a clear focus on accuracy and you must have the confidence to interact with clients where appropriate to ensure that the overall customer experience you provide is outstanding.
All applicants must be at least 18 years old due to serving alcohol.
Main Duties and Responsibilities:
• Serving and interacting professionally with high profile guests and customers.
• Work efficiently, effectively and courteously with all customers at all times.
• During service, duties include; greeting guests, delivering food, serving drinks, clearing tables and setting up for the following service.
• Able to work independently without direct supervision following set guidelines.
• Stock taking of products in your box.
• Familiarise yourself with menus, special requirements record changes to service and update paperwork.
• To ensure health, safety and hygiene rules and procedures are followed at all times.
• Check in and out of the shifts punctually whilst adhering to company uniform policy.
• Undertake any other duties deemed reasonable by the Box Supervisor.
All staff are expected to have:
• The highest standard of personal presentation at all times.
• Customer and client awareness.
• Great customer service skills.
• Self-composure and confidence.
• A hard working attitude and be prepared for a challenge.
Rate of Pay: Competitive Hourly Rate
Role: Casual
Hours of work: Variable (generally match days but other work is available)
Location: SWALEC Stadium, Cardiff, CF11 9XR
Please email a CV to Matthew Thomas, Staffing Manager to matthew.thomas@glamorgancricket.co.uk