Join the team at The SSE SWALEC as our Hospitality and Catering Supervisor and help sustain our “warm Welsh welcome” and excellent customer service to our visitors, so that the reputation of hospitality at our venue is enhanced.
Hospitality and Catering Supervisor
Role: Contracted Full Time (40 hours per week)
Hours of work: Variable (hours as the business dictates, can include daytime, evening, weekends & bank holidays)
Salary: £18,000
Location: Glamorgan County Cricket Club, SSE SWALEC, Cardiff, CF11 9XR
Job Summary
As the Hospitality and Catering Supervisor, you will lead and manage the provision of our “warm Welsh welcome” and excellent customer service to our visitors, so that the reputation of the SSE SWALEC hospitality function is enhanced and maintained.
This is a hands on role and the post holder will be actively involved managing the day to day running of the front of house catering and hospitality operation. You must be passionate about the role, be a great communicator, show flair and encourage creative thinking within your team.
Main Duties and Responsibilities:
- Supervising catering and waiting staff at functions, events and on match days;
- Driving forward and improving overall catering and hospitality standards;
- Strong operational skills within hospitality environment;
- Interacting with customers and club members;
- Housekeeping to ensure highest standards of presentation and cleanliness;
- Setting up and breaking down events and functions;
- Training casual staff;
- Ensuring health and safety, fire, licensing and employment regulations are strictly observed;
- Enhancing company image improving the brand reputation and profile;
- Day-to-day troubleshooting and main point of contact;
- Ensuring staff comply with uniform policy;
- Be able to conduct team briefings for events.
Skills:
- Strong communication and interpersonal skills;
- The ability to think on your feet and use your initiative;
- Team working skills;
- The ability to lead, motivate and inspire staff;
- An appreciation of customer expectations, commercial and brand demands;
- Stamina and the ability to work under pressure whilst multitasking;
- A well-organised approach to work;
- Customer-facing experience at a 4 or 5 star venue;
- Experience in improving service delivery;
-
Drive and determination to improve standards and profitability;
Why work for Glamorgan County Cricket Club?
- Opportunity to work in a world class sporting stadium;
- An attractive salary;
- A balanced work life environment within the catering industry;
- Company uniform, pension scheme (after successful probation) child care vouchers, staff lunches etc.
If you are interested in this Hospitality and Catering Supervisor position, please email a cover letter accompanied with your CV to Matthew Thomas, Staffing Manager to the email address matthew.thomas@glamorgancricket.co.uk
Candidates are encouraged to submit their application as soon as possible, with interviews to follow, however there is no deadline for applications, which will be accepted until the role is filled.